Five Reasons Why Live Talk is Significant for Your Business Website
Five Reasons Why Live Talk is Significant for Your Business Website
You don’t have to be a marketing pro to know that quality customer service plays a crucial role in business. Your customers are the ones who spread the word about you and help grow your customer base.
Many ecommerce websites have been adding live talk support to their help desk software in order to provide real time answers rather than having customers leave their websites. Real time talking with a customer support experienced not only builds customers‘ confidence during their shopping practice, but also helps to improve your conversion rates. According to a survey of American online consumers, 68% engage in live talk and 63% choose getting back to a website with live talk for repeat purchase.
Web-based Live Talk software – LiveAgent helps add a human factor to your website and effectively assigns your customer service agents to provide real time answers.
Here are Five reasons why live talk software is beneficial for a business today:
Very first of all advantages, that live talk has to suggest is its convenience for customers. A Forrester research found the following:
44 % of online consumers say that having questions answered by a live agent while in the middle of an online purchase is one of the most significant features a website can suggest.
There are two types of customers who need help and use live talk to get it. The very first are potential buyers, and these are the most common situations in which potential online customers use live talk:
- Want to know more about product specifications
- Having trouble finding specific item on a given website
- Want to compare products
These screenplays enormously influence purchase decisions. In fact, more than 38% of online customers took their purchase decision due to live talk session. Recall, that talk agents play a big role and if they are decently trained, they can lightly generate more sales.
The 2nd group of live talk users are your current customers. The most common reasons why they use live talk are:
- Want to know the status of their order
- Want to ask about „Return policies“
- Want to report bugs or suggest improvements in your service
Another nice perk of livechat is that you can get almost instant feedback or notifications when there’s a wide-scale customer-facing problem. For example, if you run a SaaS business, and anything goes wrong, live talk gives you an instantaneous view of the issue from your customers‘ perspective.
Five Reasons Why Live Talk is Significant for Your Business Website
Five Reasons Why Live Talk is Significant for Your Business Website
You don’t have to be a marketing pro to know that quality customer service plays a crucial role in business. Your customers are the ones who spread the word about you and help grow your customer base.
Many ecommerce websites have been adding live talk support to their help desk software in order to provide real time answers rather than having customers leave their websites. Real time talking with a customer support experienced not only builds customers‘ confidence during their shopping practice, but also helps to improve your conversion rates. According to a survey of American online consumers, 68% engage in live talk and 63% choose getting back to a website with live talk for repeat purchase.
Web-based Live Talk software – LiveAgent helps add a human factor to your website and effectively assigns your customer service agents to provide real time answers.
Here are Five reasons why live talk software is beneficial for a business today:
Very first of all advantages, that live talk has to suggest is its convenience for customers. A Forrester research found the following:
44 % of online consumers say that having questions answered by a live agent while in the middle of an online purchase is one of the most significant features a website can suggest.
There are two types of customers who need help and use live talk to get it. The very first are potential buyers, and these are the most common situations in which potential online customers use live talk:
- Want to know more about product specifications
- Having trouble finding specific item on a given website
- Want to compare products
These scripts enormously influence purchase decisions. In fact, more than 38% of online customers took their purchase decision due to live talk session. Recall, that talk agents play a gigantic role and if they are decently trained, they can lightly generate more sales.
The 2nd group of live talk users are your current customers. The most common reasons why they use live talk are:
- Want to know the status of their order
- Want to ask about „Return policies“
- Want to report bugs or suggest improvements in your service
Another nice perk of livechat is that you can get almost instant feedback or notifications when there’s a wide-scale customer-facing problem. For example, if you run a SaaS business, and anything goes wrong, live talk gives you an instantaneous view of the issue from your customers‘ perspective.